Returns Center

How it Works

Select the items to return

Get a refund confirmation

Send it off when you can

Common Returns Questions

Is it easy to return items?

Once your return is authorized, you'll receive step-by-step instructions. Customers are responsible for return shipping fees and will need to purchase their own return label.

How soon will I get my refund?

Once your items are inspected by the store, you'll get your refund typically within 48 hours.

What items are returnable?

  • Items purchased in the last 365 days.

QUALIFYING PRODUCTS

THE TRIPLE THREAT™  Curling Iron

GLAM’D UP TRIPLE  THREAT™ Curling Iron

HAIR CACHÉ

GIVE IT TO ME STRAIGHT®  Flat Iron

GIVE IT TO ME  STRAIGHT®2.0 Flat Iron

TAKE ME AWAY Travel Case

BLOW ME AWAY Hair Dryer

LAY IT ON ME Silicone Mat

GLAM GLOVE

Baby, Give it to me Straight

 

WARRANTY INFORMATION

The following hot styling tools come with a 1 year warranty against manufacturer defects. See Warranty Card that comes in the original packaging for details:

THE TRIPLE THREAT™ Curling Iron

GLAM’D UP TRIPLE THREAT™ Curling Iron

BLOW ME AWAY Hair Dryer

GIVE IT TO ME STRAIGHT® Flat Iron

GIVE IT TO ME STRAIGHT®2.0 Flat Iron

 

HAIR EXTENSIONS

We gladly accept returns and/or exchanges on un-opened and un-used hair extensions within 30 days from the delivery date with a Return Authorization Number (RA#). Broken clips are NOT considered defective as there are two extra clips included with each set of hair extensions. Hair extensions are attached to a white paper backing with a special gold twist tie or black plastic band and then inserted into the blue, exterior box. Because our extensions are a real human hair product, for health concerns and sanitary purposes, we cannot accept returns on used or opened hair. As long as you do NOT open that gold twist tie or black band that is holding the hair and the white paper backing together, we will gladly accept the product back for a refund. Once you remove the hair from the white insert and open the gold or black band, and release the hair, we consider the product used. There are no exceptions to this policy.  Hair extensions can be colored however we highly recommend consulting with a hair stylist specializing in hair extensions. Hair extensions cannot be permed whatsoever. Please note coloring or altering your extensions are completely at your own risk.

What items are non-refundable?

FINAL SALE PRODUCTS

The following products are FINAL SALE and cannot be returned or exchanged:

HOLD IT RIGHT THERE Hair Spray

NO H2O Dry Shampoo

HAIR PERFECTOR Round Brushes

 GLOSSILOCKS Shine Spray

BEACHY Volume & Texture Spray

GATOR GRIPS Hair Clips

 RESCUE ME Hair Mask

MIRACLE BRUSH®

ALL TIED UP Hair Ties

 BIG HAIR DON’T CARE

BIG TEASE Comb

Gift Cards 

Mini Miracle Brush Aspen Bag Gift Set; Luxe Traveler High MANEtenance Shampoo & Conditioner
Miracle Mane  Revenge Hair

SALE/CLEARANCE

ALL SALE items are NON-REFUNDABLE, however we will happily exchange items that are unused and unopened for equal or greater value. All “SAMPLE SALE” items are FINAL SALE.

Qualifying products purchased with a discount/promo code are eligible for return or exchange. See above policy for “returnable products” and “final sale products”.

Gift cards may not be returned and should be treated like cash. They cannot be replaced if lost or stolen, but they never expire. They cannot be redeemed for cash unless required by law. 

 

** The Return/Exchange Policy only applies to purchases made online at www.leylamilanihair.com. ** Leyla Milani® products purchased from other retailers are subject to the return policies of those retailers and will not be accepted by Leyla Milani®.  Please reach out to the retailer you purchased the product from if you need to make a return.

For further questions, please contact: support@leylamilanihair.com

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